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Grace Skaggs

가입한 날짜: 2022년 9월 20일

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마지막 활동: 2024년 9월 24일

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님의 최근 활동 Grace Skaggs

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댓글Ticket management

I don't have a deleted view.  How can I find deleted tickets without a deleted view?

댓글 보기 · 2024년 9월 24일에 게시됨 · Grace Skaggs

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댓글General questions about live chat

The Admin Center link appears to be broken.  It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb 

댓글 보기 · 2023년 9월 11일에 게시됨 · Grace Skaggs

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게시물 Feedback - Ticketing system (Support)

It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.

2023년 5월 19일에 게시됨 · Grace Skaggs

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

댓글 보기 · 2022년 12월 09일에 게시됨 · Grace Skaggs

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

댓글 보기 · 2022년 12월 09일에 게시됨 · Grace Skaggs

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