Matt Goodall
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+1 email is our primary channel and the sort order with Agent Workspace makes viewing long threads more difficult than before we made the switch
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+1 We have always encouraged our agents to draft any responses using Internal Notes before sending, although now we have switched to Agent Workspace, this is creating additional steps for us
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+1 we have many customers email us multiple times a day about different subjects/third parties and it is now a lot more inefficient keeping track of tickets
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Hi, We have multiple schedules set up currently which can be applied to different tickets for the same group. Is there a way that I can report out which Schedule has been applied to the ticket? I'...