Jon Simone
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We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would lik...
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Karen Hynes would be very nice to have a quarterly update on this at the very least.
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Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome.
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We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget. I am interested t...
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Can you make proactive messages based on events? Also this appears to require Messaging, is this true?
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Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...
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This is great news Karen Hynes! Thanks for the update!
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With 3 days left in the year I imagine this is not going to happen. An updated, realistic release date would be appreciated. I have been discussing this feature with the team and want to make sure ...
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Want to add that we are currently using sweethawk SLAs as a solution so that an email notification can be set up for a 30 minute SLA. Still would love this functionality within Zendesk itself.
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Karen Hynes Q4 is right around the quarter and this feature has been pushed back multiple times. Can you provide an update with the progress that is being made? When can we expect a BETA or a sneak...