Jon Simone
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Have attempted to use Tymeshift a few times now and always found the interface clunky and it was hard to tell if the reporting was reliable (I would see agents offline that were on). I may have had...
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If a customer is waiting in the queue and no agents are available is there a way to send them an email after a certain amount of time letting them know we will follow up via email? This functional...
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Salim Cheurfi how does status based SLA work? Also any updates on a release? Thanks.
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Dane It looks like all roads lead to transferring to an agent. Is there any flow that allows for an end user to create a ticket or send an email? Also, what happens if an agent is not available?
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We currently use the Unified SDK but want to add messaging. What is the best process for this? It sounds like there is a conflict from this article. I may be missing something here but we would lik...
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Karen Hynes would be very nice to have a quarterly update on this at the very least.
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Thanks for your quick response Kai, do you know if there are any plans to make proactive messages based on events? Responding to emails based on events would be awesome.
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We have been using the older web widget in both our help center and apps as the last time I played with flower builder it did not have feature parity with the classic web widget. I am interested t...
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Can you make proactive messages based on events? Also this appears to require Messaging, is this true?
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Is Zendesk taking Artificial Intelligence seriously?
Hello, I should start off by saying that I have been a big fan of Zendesk and its products, but have had some concerns recently when it comes to the future of Zendesk, its ideas, and the product re...