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James Ratcliffe

가입한 날짜: 2021년 10월 27일

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마지막 활동: 2024년 8월 08일

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님의 최근 활동 James Ratcliffe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi @... , we also need this because the Description field isn't required on all our Jira projects.

댓글 보기 · 2024년 5월 15일에 게시됨 · James Ratcliffe

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커뮤니티 댓글 Feedback - Apps and integrations (Platform)

Hey @..., has this limit changed? We have a Jira issue with 206 link Zendesk tickets.

(HI Dan R. 🌊)

댓글 보기 · 2023년 6월 20일에 게시됨 · James Ratcliffe

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댓글Team members and groups

Hi,

I don't see these two permissions on my account:

  • Manage groups
  • Manage organizations

I do see Manage user fields and Manage organization fields. Is this normal?

Thanks,

James

댓글 보기 · 2022년 11월 11일에 게시됨 · James Ratcliffe

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댓글How to solve issues with payments

Is this still accurate, or does Zendesk send the owner's email?

I'm installing an app that has a free trial, and it asks for payment info right away. In the Payments section on the installation page (in the Zendesk admin center), it's using the Zendesk Owner's email, and I can't change.

댓글 보기 · 2022년 10월 27일에 게시됨 · James Ratcliffe

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게시물 Feedback - Help Center (Guide)

Hi,

We're trying to build a tool that makes bulk changes across many articles. We'd like to put those changes through the normal review process in the Guide interface. However, when we update the article text (translation) through the API, we have to either publish the changes immediately or un-publish the article. We don't want to publish without reviewing the changes first, but we don't want to un-publish the article because that hides it from users.

What we need is a way to update the translation draft through the API without updating the live version. Even better would be a way to submit the changes for review!

Thanks,
James

2022년 2월 15일에 게시됨 · James Ratcliffe

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댓글How to manage the help center

When I update a translation with the API, the changes are published immediately. Is there way to update the translations without publishing? Thanks in advance.

댓글 보기 · 2022년 2월 02일에 게시됨 · James Ratcliffe

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