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Sintya Pappagallo
가입한 날짜: 2023년 5월 09일
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마지막 활동: 2023년 7월 10일
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님의 최근 활동 Sintya Pappagallo
Sintya Pappagallo님이 에 게시물을 만듦
Our users are not understanding the options offered at the end of ticket submission. The language when read quickly is complicated and they are making mistakes by closing their tickets when their answers are not resolved.
We'd like to be able to customize answer bot pop-window look and text
2023년 7월 10일에 게시됨 · Sintya Pappagallo
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Sintya Pappagallo님이 에 게시물을 만듦
It would be helpful and improve the user experience if you could have answer bot article recommendations open in a new tab instead on the same one, to avoid losing any data introduced in the form by the client.
2023년 7월 10일에 게시됨 · Sintya Pappagallo
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Sintya Pappagallo님이 에 게시물을 만듦
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
2023년 5월 15일에 게시됨 · Sintya Pappagallo
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Sintya Pappagallo님이 에 게시물을 만듦
Gail M (Zendesk Support)
May 8, 2023, 7:37 PM CDT
Zendesk response: Upon checking with our Team Expert, unfortunately, there's no native way to share specific articles via Flow Builder without having public articles.
Flow Builder does not currently support restricted Help Center articles. As a temporary workaround, you can add in the raw URL of your article into a bot message instead. However, this requires custom coding which is no longer part of our scope of support. We recommend reaching out to your own Dev/IT Team for its implementation.
Customer request: Hard to believe we have to lower our security settings to none to be able to make the bot recommend specific articles from our Help Center.
2023년 5월 09일에 게시됨 · Sintya Pappagallo
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