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Mia Gomez
가입한 날짜: 2023년 10월 23일
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마지막 활동: 2024년 5월 09일
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님의 최근 활동 Mia Gomez
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We've had reports of the call transcripts generating inaccurate/strange notes when there is a long pause in the call recording. Typically, the transcript will fill in the blanks with "Okay", "Alright", or "Yes" repeated over and over despite the call recording being completely silent, but sometimes the notes are bizarre.
We also would like the option to enable the transcript and summary as separate options rather than being enabled together as longer calls leave long internal notes that make it difficult to navigate the ticket interface. Having the option to enable them as separate features or enabled by groups/brands/etc would enhance the overall experience for our support agents.
댓글 보기 · 2024년 2월 27일에 게시됨 · Mia Gomez
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