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Scot Sroka
가입한 날짜: 2021년 11월 16일
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마지막 활동: 2024년 1월 17일
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님의 최근 활동 Scot Sroka
Scot Sroka님이 에 게시물을 만듦
Looking to add a content block to a large number of previously created articles. Wondering if there is any way to accomplish this, rather than going into each article and add the content block. Or if there is anything in the roadmap to do something similar?
2023년 8월 30일에 게시됨 · Scot Sroka
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I agree with Wade and Jessica, our Zendesk Article Views and Google Page Views number is off by thousands. Would be interested in hearing more about why this is? It definitely can change the outcome of the Self Service Score.
댓글 보기 · 2022년 12월 08일에 게시됨 · Scot Sroka
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Currently we are using the "Was this article helpful?" with the "Yes" or "No" options and we tracking the results in Explore. We can see the total count of positive and negative responses. However, it does not provide us with any insights to why the article was not helpful, when "No" was selected. Is there a way to put up a survey or question to allow the user to input a response on why they selected "No"?
2021년 12월 21일에 게시됨 · Scot Sroka
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