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Stephen Brandt
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2024년 9월 26일
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We use a cCMS mostly for publishing to Zendesk, and it has the ability to map a single article to more than one section. I picture “article multiplacement” having a similar UX.
The issue we have is that the search results are then a bit unintuitive and bloated. Two (or more) identically titled and summarized articles are returned, with different breadcrumbs. In other words, I see this feature as useful when browsing but less so when arriving at content via search, which is the majority of our traffic. It might help if we could suppress an article's indexing in ZD or crawling by search engines, though I'm not aware of any such setting.
댓글 보기 · 2024년 9월 26일에 게시됨 · Stephen Brandt
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I upvoted this feature request for a similar use case at a French site found by a colleague, and I'm also adding the request here, as advised by Zendesk technical support.
2024년 5월 20일에 게시됨 · Stephen Brandt
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Thanks, Tipene Hughes.
That might work globally, but really what I'd like to accomplish is to put hyperlinks within descriptions. Since ZD's taxonomy doesn't allow placing an article or a section in more than one location, and since we can't have an article provide the top-level content for a section, it would be useful for our KB at least to have more thorough descriptions with links to related content.
I think I understand why the tags are instead displayed as text, since the section descriptions are used in some cases as tooltips. I thought I'd check, and now I know for sure.
댓글 보기 · 2022년 1월 13일에 게시됨 · Stephen Brandt
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Mary Paez's question was the closest I could find to my own.
That is, in the Zendesk category's description, I would like to add HTML formatting. Let's say, I want to enter a simple line break under Arrange content > Edit category > Description:
line 1
line 2
The category page then shows the angle bracket:
line 1
line 2
Instead of the intended,
line 1
line 2
It's generated by a template Curlybrace:
{{#if category.description}}
{{category.description}}
{{/if}}
Is there a helper I can apply to {{category.description}} to get around the character conversion? Some escaping of the HTML tags? Any way to get it to display as intended?
댓글 보기 · 2022년 1월 11일에 게시됨 · Stephen Brandt
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