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Kenneth Morris

가입한 날짜: 2022년 2월 01일

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마지막 활동: 2025년 2월 18일

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님의 최근 활동 Kenneth Morris

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

댓글 보기 · 2025년 2월 18일에 게시됨 · Kenneth Morris

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댓글Jira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

댓글 보기 · 2023년 4월 04일에 게시됨 · Kenneth Morris

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

댓글 보기 · 2023년 3월 27일에 게시됨 · Kenneth Morris

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댓글Working with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

댓글 보기 · 2023년 3월 20일에 게시됨 · Kenneth Morris

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댓글Measuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

댓글 보기 · 2022년 7월 27일에 게시됨 · Kenneth Morris

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댓글Help with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

댓글 보기 · 2022년 5월 17일에 게시됨 · Kenneth Morris

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댓글Measuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

댓글 보기 · 2022년 5월 11일에 게시됨 · Kenneth Morris

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

댓글 보기 · 2022년 3월 15일에 게시됨 · Kenneth Morris

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댓글Ticket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

댓글 보기 · 2022년 2월 01일에 게시됨 · Kenneth Morris

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