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María de la Plaza

가입한 날짜: 2023년 11월 06일

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마지막 활동: 2025년 1월 15일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hi there!

 

This is also super frustrating for my team. Is there at least the possibility to have a shortcut for toggling between messaging and email?

댓글 보기 · 2024년 10월 30일에 게시됨 · María de la Plaza

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커뮤니티 댓글Announcements

My apologies, I must've missed that Shawna James 

Thank you!

댓글 보기 · 2024년 5월 17일에 게시됨 · María de la Plaza

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커뮤니티 댓글Zendesk AI EAP - Similar tickets

Hi there!

I have enabled the feature but we don't seem to get any suggestions, is that only for newly created tickets?

댓글 보기 · 2024년 5월 17일에 게시됨 · María de la Plaza

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커뮤니티 댓글Announcements

Just tried it and seems to work nicely. This was a much needed feature, thank you.

Is it supposed to also work with Problem tickets? That can be a bit confusing for agents.

I also have a suggestion about merging, though.

I'm pretty sure I'm not the only one who always needs to uncheck the boxes “Requester can see this comment” when merging tickets. I know it's been like this for years, but I think this should be reconsidered.

 

Thank you!

댓글 보기 · 2024년 5월 17일에 편집됨 · María de la Plaza

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댓글Using themes and customizing your Help Center

This is a very good feature, do you have a timeline as to when will it be released for non-signed in users?

댓글 보기 · 2024년 5월 08일에 게시됨 · María de la Plaza

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