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Nikolay Atanasov - Support

가입한 날짜: 2024년 4월 23일

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마지막 활동: 2024년 7월 31일

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님의 최근 활동 Nikolay Atanasov - Support

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댓글Writing formulas

Hey,

 

I am building a report that tracks how many accounts we closed over a set period of time. I've filtered it by ‘Assignee name/role’ and ‘Ticket channel’.

 

However, I'm struggling with filtering out tickets that have only internal comments. I want the results to show only tickets with public or both public and internal comments.

Is there a way to build such formula?

Thanks!

댓글 보기 · 2024년 7월 31일에 게시됨 · Nikolay Atanasov - Support

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Nikolay Atanasov - Support님이 에 댓글을 입력함

댓글Building reports

Hey, 

I have an SLA set for first time reply & next time reply. Im adding that into the report, but i want to filter them to show the average reply time for both. But in the metrics in Explore I find only 'First reply time'. Can you help with this?

댓글 보기 · 2024년 5월 30일에 게시됨 · Nikolay Atanasov - Support

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댓글Ticket basics

Hi,

 

I have a question regarding the ‘Interactions' section. Based on my observations, it seems to be solely linked to the Essentials card's email address. However, we typically create separate Internal tickets for end users for reviews. Therefore, my question is: Is there a method to filter these internal tickets into the "Interactions' section? We Also use the app ‘Ticket history,’ but it does not filter content outside of the Essentials card.

 

Could you suggest any other workaround? This would greatly assist us in our work.

 

Thank you in advance!

댓글 보기 · 2024년 4월 23일에 게시됨 · Nikolay Atanasov - Support

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