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Kaitey Withnell

가입한 날짜: 2022년 3월 02일

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마지막 활동: 2023년 4월 26일

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댓글Ticket basics

Hi Zendesk, the UI of the Agent Workspace has recently changed.  The new Ticket Options drop down and changes to displayed page numbers within Views are particularly cumbersome to use since the changes were implemented a few weeks ago.  Not sure if you have any recommendations or would like to take this as feedback. :) 

Issues:

- Page numbers previously displayed a wider range, so you could skip through 4-5 pages at a time.  You can now only skip through 2 pages at a time

- The 'Suspended' View's Ticket Options overlap if you've changed the View order

- When merging tickets within a View, the page continually snaps up to the top when attempting to select a ticket.

댓글 보기 · 2022년 4월 04일에 게시됨 · Kaitey Withnell

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댓글What's new in Zendesk

Really loving the ability to resize areas in the Agent Workspace, but I find the ticket properties are too spread apart now.  Reducing the spacing between each would be a QOL improvement to eliminate extra scrolling. :) 

댓글 보기 · 2022년 4월 04일에 게시됨 · Kaitey Withnell

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