Merayah

Is there any update on when this macro usage reporting will be available in Explore? we have been using this new reporting tool for some years now and I am concerned that we still cannot pull this data accurately.

I have created some reports to try and capture this data using the tags, however the "Time" options do not cover ticket update by agent or assignee, you have to end up choosing between a ticket created / solved date only which means either way your data is inaccurate.