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Alper Kaan YILDIZ
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2022년 4월 07일
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님의 최근 활동 Alper Kaan YILDIZ
Alper Kaan YILDIZ님이 에 게시물을 만듦
게시물 Feedback - Ticketing system (Support)
- What is the problem?
- Zendesk API users cannot specify the creation date while creating a side conversation on a ticket.
- Why is it a problem?
- In my case, I am doing an internal ticket migration. A portion of tickets to be migrated have side conversations and there is no way for me to replicate the old side conversations creation date, migrated tickets will have the wrong creation dates for their side conversations.
- How do you solve the problem today?
- I couldn't.
- How would you ideally solve the problem?
- Extend the message object with a "created_at" property. https://developer.zendesk.com/api-reference/ticketing/side_conversation/side_conversation_event/#messages
- How big is the problem (business impact, frequency of impact, who is impacted)
- Internal ticket migration requires precision. However, we cannot represent a side conversation properly. So for us, this is a big deal.
2021년 6월 16일에 게시됨 · Alper Kaan YILDIZ
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