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Cameron
가입한 날짜: 2022년 4월 12일
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마지막 활동: 2025년 1월 10일
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Are there any plans to make it possible to customise - or better, turn off - content cues in any way? I have also posted in the Community about this but nothing about this feature is useful to us.
댓글 보기 · 2023년 3월 28일에 게시됨 · Cameron
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Content cues make reporting harder (as others have noted) by creating tags that are difficult to exclude when reporting on ticket volumes more generally. It's not possible to exclude anything from being picked up by content cues, which means we repeatedly see them for information that's included in the email signature for everyone in an organisation (for example) or queries that don't exist in our help center for specific reasons. The feature is at best pointless for my business and I'd like to be able to turn it off entirely.
댓글 보기 · 2023년 3월 28일에 게시됨 · Cameron
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Hi, I'm trying to identify what the content cue tags mean so I can understand whether they're useful. However, of the 22 cues I've found in the tag list, only 11 of them are visible in the Help Center. Is there a way to find out what the rest of them are?
Is there a way of excluding particular terms from machine learning? For example, some companies include their registration numbers in their email signature and these get included in the cues, which is extremely unhelpful. Is there a way to remove them from existing cues?
댓글 보기 · 2022년 4월 12일에 편집됨 · Cameron
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