Justin Beeler

Couldn't agree more!  I don't see any reason why a Macro can't support open text box custom fields.  If a user can type in whatever they want when they're on the ticket page, why is Zendesk saying that macros can only do pre-defined inputs??

I've been experiencing very high CPU usage from the Zendesk Agent tab I have open in Chrome for years.  They desperately need to invest some time in the optimization of the Agent interface.  I get that there's a lot going on, but not nearly as much going on as the CPU usage indicates.   I keep activity monitor open half the time and kill the "Google Chrome (Renderer)" process that has 16-20% CPU usage.  Each time, I play a little game and think to myself, wonder if it will be Zendesk this time - and guess what - it ALWAYS is.