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Joe Little

가입한 날짜: 2023년 2월 24일

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마지막 활동: 2025년 2월 13일

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님의 최근 활동 Joe Little

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댓글Managing Talk

I have seen many of these wants listed before. The addition of the below IVR Menu enhancement would make the Talk IVR much more flexible and useful. As it is there is very narrow functionality at the simple menu level.

1. At every IVR Menu level, let us set the timeout seconds and the time out count before going to the default path. This allows flexibility on menu greetings and avoids the requirements to fail digit entry multiple times before proceeding. It also allow situations where you want multiple greetings in a row.

2. Allow the IVR selection option to select both Sub menu options AND different IVR menus so we have total flexibility on how we build call flows.

Other more advanced features would be simple data dips and the ability to use logic on specific data points.

Thanks

댓글 보기 · 2023년 12월 08일에 게시됨 · Joe Little

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커뮤니티 댓글 Feedback - Voice (Talk)

This is such a basic feature. I know it has been asked for for many years. I don't think I am over stating this, but every other web base telephone system allows you to control the ring audio separately from the voice/call audio for the exact reasons mentioned numerous time in the previous comments. My team is just starting to use Talk now but this may be one of the biggest reasons we start to look elsewhere for call handling.

So adding my vote to getting this feature addressed ASAP. I'm not certain what would take precedence over this and why anyone would be against it.

댓글 보기 · 2023년 2월 28일에 게시됨 · Joe Little

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