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Marc Greenfield
가입한 날짜: 2022년 9월 29일
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마지막 활동: 2023년 2월 13일
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님의 최근 활동 Marc Greenfield
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댓글Measuring success
Can you please define what is classified as 'New' in the backlog report? We have a pretty stringent process for ensuring all tickets are assigned to an agent at the end of our business hours as defined in Zendesk, yet I typically see tickets with the New status in our backlog report. Is this defined as tickets that were received as New at any time on that specific day? I am trying to understand better how these metrics are defined to see if we have a process issue on our service desk that I am not seeing.
Thanks,
댓글 보기 · 2023년 2월 13일에 게시됨 · Marc Greenfield
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