Brandon Lee

Thank you Sorin Alupoaie. Yes, that is the solution right now. But a printed webpage often doesn't look like a formatted PDF with the same information. I would say this is very much about how it makes us look when we ask them to use features of other software (browser) to meet their needs and about how the resulting PDF looks. Right now it looks like a printed webpage, not something that was formatted nicely for the PDF format itself. 

Is it just me or does this seem like a no-brainer feature to have an export to PDF option on each article for the end-user? Does anyone know if other help center software offers this type of feature? It is a very common end-user request and one that isn't very scalable to support manually. Right now I have to:

1. Create an article in google docs
2. Export to PDF
3. Create an article in Zendesk
4. Attach PDF from step 2 to Zendesk Article
5. Repeat for any edits

Maintaining the article in two places when there has to be a pretty straightforward software solution so that we only have to do step 3 is quite frustrating.

Sorin Alupoaie - Did that plugin make it possible for your end-users to export articles to PDF or just your agents? I am looking for a solution that will give the end-user a PDF of the article they are looking at.