최근 검색
최근 검색 없음

h_sz_ke
가입한 날짜: 2022년 5월 23일
·
마지막 활동: 2024년 7월 18일
팔로잉
0
팔로워
0
총 활동 수
60
투표 수
50
플랜 수
4
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 h_sz_ke
h_sz_ke님이 에 댓글을 입력함
I agree with last answer. It's especially infuriating that we lose features we use every day, and then the problem is supposedly solved by switching to the Enterprise Plan to again sort the tickets in descending order.
댓글 보기 · 2023년 10월 11일에 게시됨 · h_sz_ke
0
팔로워
2
투표 수
0
댓글
h_sz_ke님이 에 댓글을 입력함
Another work-slowing change: In the new workspace interface, after I have written the text in the "Internal note," if I switch to "E-mail," the entered text disappears.
The issue of placing the text box at the bottom is no longer relevant; we will develop our own Google Chrome plugin to finally achieve the old, well-established functionality along with the reordering of comments – it seems we cannot expect assistance with this here. :(
Can we expect changes from Zendesk, or do we really need to make the interface usable again with a custom-developed Google Chrome plugin? If it's a Beta version, why was it released?
댓글 보기 · 2023년 9월 04일에 편집됨 · h_sz_ke
0
팔로워
1
투표
0
댓글
h_sz_ke님이 에 댓글을 입력함
Today, we switched to the new interface. It's incredibly uncomfortable, but we're trying to embrace the necessity.
- We don't initiate phone calls from tickets, so why is it not possible to preserve the 'Public Response' and 'Internal Note' where they used to be? The 'Call' function in the dropdown is completely unnecessary, and we've accidentally clicked on it countless times.
- It's baffling why the chronological order of ticket history had to be reversed. Now, the top part displays the latest entry, requiring downward scrolling to see the complete item. However, scrolling upwards is needed to access the older ones. It's a nightmare, truly frustrating.
In summary, this is the worst update we've experienced lately, and we're deeply disappointed.
댓글 보기 · 2023년 9월 01일에 게시됨 · h_sz_ke
0
팔로워
2
투표 수
0
댓글
h_sz_ke님이 에 댓글을 입력함
Thank you for the opportunity for the meeting.
Our main points are:
- leave method for choosing "private reply" and "public comment" with one click (not an annoying, unneeded dropdown)
- leave space for custom apps, without unneeded icons at right side (we almost never use "user info" icon)
- leave sorting order as it is
댓글 보기 · 2023년 4월 13일에 게시됨 · h_sz_ke
0
팔로워
0
투표 수
0
댓글
h_sz_ke님이 에 댓글을 입력함
I hope I can switch back later older version of Agent Workspace, this update seems to be a nightmare. Very unfriendly service, answering to info@zendesk.com bounced back.
댓글 보기 · 2023년 3월 21일에 게시됨 · h_sz_ke
0
팔로워
1
투표
0
댓글
h_sz_ke님이 에 댓글을 입력함
New update is horrible.
Smaller box for replies. Why I cannot return back old sorting order? Writing a reply in this small box is extremely frustrating.
We use only "public reply", and "internal reply", now we have to choose from dropdown where is another choose "call" also.
Right side we use custom apps, what has now also smaller place because of three unneeded icons at right. It is a nightmare!
It is simply horrible change. We are also looking for other helpdesk provider.
댓글 보기 · 2023년 3월 21일에 게시됨 · h_sz_ke
0
팔로워
1
투표
0
댓글