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Amin

가입한 날짜: 2022년 7월 04일

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마지막 활동: 2023년 8월 19일

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님의 최근 활동 Amin

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댓글Building reports

Hi, which option should I use if I want to see hourly report for my tags? I want a report to show how many times a specific tag is used in each hour of the day?
Thanks

댓글 보기 · 2023년 5월 29일에 게시됨 · Amin

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댓글Chat best practices and recipes

Hi,
 What are the common reasons my Chat tags did not show up on the ticket created from a chat even if chat is closed/solved?

댓글 보기 · 2023년 4월 18일에 게시됨 · Amin

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댓글Customizing reports

Thanks @... for response, 

In my case, some of conditions are met, and some not. I just wonder why there is this difference. 

댓글 보기 · 2023년 1월 09일에 게시됨 · Amin

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댓글Customizing reports

Hi,

I've created a report using attribute with some conditions but just some of conditions are met for a specific time. I choose that specific time range but nothing changes. Should I change anything else in time range?

댓글 보기 · 2022년 12월 28일에 게시됨 · Amin

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댓글Chat basics

Hello Dane thanks for your help. So is there any way to change back to Live Chat? we did not choose to ever migrate to web messaging and now want to use this feature. 

댓글 보기 · 2022년 7월 18일에 게시됨 · Amin

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댓글Chat basics

Hi Brett. Thanks for your reply. 
Yes we have checked that article about Skill Based Routing. It seems it is not available on Web Messaging. We seem to need to go back to Live Chat to be able to use it. But we don't know how that is done. Reverting back to Live Chat doesn't seem to be a solution on any of your forums. 

댓글 보기 · 2022년 7월 07일에 게시됨 · Amin

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댓글Chat basics

We are on the Suite Professional plan ($99/per agent/month). We would like to use skills based routing. 
We are on Web Messaging and all support questions are about going from Live Chat to Web Messaging. It seems we need to revert back to Live Chat to access the skills based routing feature. Is that correct? 
If so, how can we proceed? Our account manager has asked that we ask this question from support! So far we are paying for this higher plan while not being able to use any of the features we need. Please point us to the right direction! 

댓글 보기 · 2022년 7월 04일에 편집됨 · Amin

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