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Daniel Heard

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2024년 6월 19일

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댓글Metrics, attributes, and filters

Hi, does this apply to the Zendesk chat bot or any other 3rd party chat bot?

댓글 보기 · 2024년 6월 19일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Developer - Zendesk APIs

Greg Katechis

Is there an update to this? Being able to update many users roles and access in one go via the API will be a really good addition.

댓글 보기 · 2024년 1월 18일에 게시됨 · Daniel Heard

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댓글Managing your email
Detected as email loop If you receive a large number of emails from a single sender in a short period of time, those emails are suspended and the sender's address is blocklisted for one hour. This also happens to tickets that are sent from an address equal to your default Reply To address. Zendesk does not support the bulk creation of tickets via emails to Zendesk from the same sender. The API and Channels Framework are the only channels that support bulk creation of tickets.

Does this apply to emails that come from a user that is a light agent?

Also, will adding the email address to the allowlist get around the maximum of 20 per hour?

댓글 보기 · 2023년 9월 04일에 편집됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Voice (Talk)

Karen Hynes Is there an update to the open eap?

댓글 보기 · 2023년 5월 11일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

 

댓글 보기 · 2023년 4월 17일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Ticketing system (Support)

There isn't an update to this specifically but the views limitation thread has an update: https://support.zendesk.com/hc/en-us/community/posts/4409217537050-Views-limitation

댓글 보기 · 2023년 3월 27일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Sarah Darmawan

Are there any plans to look at this again? Having a lot of agents with the same name can be complicated to figure out who each person is.

댓글 보기 · 2022년 8월 25일에 게시됨 · Daniel Heard

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댓글Ticket basics

As others have said, the new position of the Macro selection is not good. I've posted on the announcemnt post also about this too: https://support.zendesk.com/hc/en-us/articles/4490336298266/comments/4504518153626

댓글 보기 · 2022년 3월 31일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Apologies Jonathan, I only scanned through the names of people who have the title below their names.

댓글 보기 · 2022년 3월 08일에 게시됨 · Daniel Heard

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Salvador Vazquez Jonathan March @...

Are there any updates to the views being increased to 20?

댓글 보기 · 2022년 3월 08일에 게시됨 · Daniel Heard

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