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Robert Kehoe

가입한 날짜: 2022년 9월 16일

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마지막 활동: 2025년 2월 12일

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님의 최근 활동 Robert Kehoe

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1 to John Lemon's comment.  Agents used to be able to see unassigned tickets in their groups in Agent Home and it was very helpful to them.  Hope this ability can be restored!

댓글 보기 · 2025년 2월 12일에 게시됨 · Robert Kehoe

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댓글Customizing reports

Hello!  Can you explain where this is found?

  • Colors: Edit your chart text and result colors. If you are the account owner, you can set the default color in the Admin menu.

I'm looking for a way to change the default text color.  The standard light grey is low contrast and terribly hard for some people to read. 

댓글 보기 · 2023년 2월 10일에 게시됨 · Robert Kehoe

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댓글Managing your email

Is this still an issue almost two years later?  We're getting tons of customer emails routed into our Suspended Tickets.  That is a deal breaker for us.

EDIT: Adding the customer email to the Allow List appears to have fixed the problem for us.  But I'm still not clear why Zendesk started blocking the messages in the first place when we previously were receiving them.  Thanks for the reply Brett.

댓글 보기 · 2022년 11월 07일에 편집됨 · Robert Kehoe

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