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Onel Cuellar
가입한 날짜: 2022년 7월 25일
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마지막 활동: 2024년 1월 24일
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님의 최근 활동 Onel Cuellar
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hi barry
What is the assignment rule for those messaging tickets that were not attended during the 10 minutes, example:
-I have several tickets to expire the 10 minutes
-I have 3 agents connected, 2 who are actively answering messages and 1 is at the limit of its capacity. The reassignment would be made by the agent who has not attended a conversation the longest, but does this imply that all those cases that exceeded 10 minutes will be assigned to this agent?
Thank you
댓글 보기 · 2022년 9월 05일에 게시됨 · Onel Cuellar
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