Kirill Akimov
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총 활동 수175
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수64
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플랜 수62
활동 개요
Kirill Akimov님의 최근 활동-
Kirill Akimov님이 에 댓글을 입력함
Hi!Many customers of our organization that uses Zendesk inquire about the option to give full access to all their tickets within a particular organization but only to limited amount of users. Now i...
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Kirill Akimov님이 에 게시물을 만듦
Feature request: Add requester email and org name data to {{ticket.comments_formatted}} placeholder
Hi Team!When I use placeholder {{ticket.comments_formatted}} in the email notifications, this table is also added after list of comments if the recipient is an agent: Is it possible to Requester e...
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Kirill Akimov님이 에 댓글을 입력함
Hi Saasten, You can use “__NULL__” value for clearing text fields through triggers.
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Kirill Akimov님이 에 댓글을 입력함
Hi Tetiana Gron, Is there any news about rolling out EAP? I filled the form but didn't get any reply so far. Highly appreciate it if you follow up on this.
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Kirill Akimov님이 에 게시물을 만듦
Salesforce app UI bug in the new Agent Workspace
Hi Zendesk Team!I'd like to report a UI bug that related to the new Agent Workspace, I believe. You can see it easily in Salesforce app that I assume is not adopted to resizing feature of the brand...
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Kirill Akimov님이 에 게시물을 만듦
Feature request: Contextual workspace for
Feature Request Summary: Additional conditions within Contextual Workspace (more granular) similar to Triggers. Description: Ability to have conditions more than Brand or Group. For example: C...
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Kirill Akimov님이 에 댓글을 입력함
Hi Zendesk Team!It would be really nice to have an ability to switch on/off draft mode as enabled by default for all agents in our Zendesk instance.
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Kirill Akimov님이 에 게시물을 만듦
Make the "hide composer" button permanently visible
Prerequisite: When composing a reply in Zendesk, there is a convenient option to collapse the composer to better view the ticket contents, and it is very easy to expand the view: But collapsing i...
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Kirill Akimov님이 에 게시물을 만듦
Context panel is closed during switching from apps to side conv (or any other tab in context panel)
Hi!I've noticed that if you have opened one of the following tab: Customer context, Knowledge Base etc. and you click Apps tab, then context panel switches normally from previous window to Apps. B...
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Kirill Akimov님이 에 댓글을 입력함
Hi team!I've noticed a problem with a button “Download CSV” in Advanced Search app. It doesn't work, and I can't download a corresponding CSV when the search results are greater than 100.