Kevin Murphy

Hi all,

I have commented my findings here:https://support.zendesk.com/hc/en-us/community/posts/6560506676762/comments/6578723764890

Would anyone be able to advise please? This is highly important as it is paramount that our affected agents have viewing access to all tickets.

Thanks all,

Kevin.  

HI all, I noticed on the other ticket they provided the suggestion:

"Open Admin Center. Go to People>Team>Roles and select the role you want to see You'll see their permissions there."

see screenshot below: We don't seem to have that facility, any suggestions? We also seem to have another agent facing the same issue.

just to clarify, should these agents have the roles 'Agent' or 'contributor'?

Thanks again all.  

 

 

Any ideas on this one folks please?

One of our when viewing a standard ticket is being met with the following error message:

We have checked their profile and all seems to be in order Image below:

Any Ideas greatly appreciated,

Thanks all,

Kevin. 

 

HI all, just wondering would it be possible to create a macro with a drop down menu with say predetermined sentences within a ticket itself. I.e say I'm adding a macro could the macro contain a menu with multiple sentences/inputs that the user could then select from? Screenshot below as example if what I'm trying to say.    

Thanks all,

Kevin.