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Andrew Melvin

가입한 날짜: 2022년 1월 25일

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마지막 활동: 2024년 5월 23일

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님의 최근 활동 Andrew Melvin

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댓글Metrics, attributes, and filters

We have several reports that now have  Standard Calculated Metrics with the  error “The type of the element VALUE(metric name inserted) is unknown. Contact Zendesk Support”. What does this mean and how do we fix it?

댓글 보기 · 2024년 5월 23일에 게시됨 · Andrew Melvin

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커뮤니티 댓글 Q&A - Tickets and email

We are experiencing the same issue. It started a few weeks ago. @mentions randomly not loading as ticket followers. We've had several instances where light agents have not received responses (via Internal comments) and are having to chase up. I've instructed my agents to check that @mentions are being added as followers, but may have to advise them to stop using @mentions until the issue is resolved.

댓글 보기 · 2022년 1월 25일에 게시됨 · Andrew Melvin

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