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Dave

가입한 날짜: 2023년 9월 14일

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마지막 활동: 2024년 3월 01일

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댓글General questions about live chat

Figured I'd provide an update: I ended up cancelling all Zendesk services completely due to being stuck in a loop where we kept getting charged for services we weren't using. I've since found platforms with better features and more attentive support.

댓글 보기 · 2024년 3월 01일에 게시됨 · Dave

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댓글General questions about live chat

We've been trying to get support to cancel Zendesk Suite (unable to self-service as it states I should contact support), it's been 3 weeks with no resolution. We want to keep our Zendesk Sell account, and upgrade it, but can't move forward until we're sure we're paying for the appropriate subscriptions on the account. Please escalate the request, as we've received little to no help at this point and I'm having to resort to commenting on support articles.

 

Edit: 9/18/23 - Still not resolved. Feels like I'm stuck in a loop being offered the same self-service support article when this is a situation where Zendesk admin center calls for 'contacting support' to change from Zendesk Suite to a 'Support-only' subscription. Such a simple ask, yet seemingly impossible to have resolved.

댓글 보기 · 2023년 9월 19일에 편집됨 · Dave

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