James Grant
Founder & CEO of Spiritualme. https://www.linkedin.com/company/spiritualme/about/ https://spiritualme.life https://sissoo.com https://thevintageark.com
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+1 here, however in addition we would need restrictions depending on the users organisation, as not all users are synced from our CRM (as the system of record).
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Zendesk Support End User Preferred Communication channels
It would be very useful to know the preferred communication channel of the end user before proactively contacting them. Can this information be added to the end user profile? Ideally there would b...
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Katarzyna Karpinska re "major update to managing images in Knowledge Base" - looking forward to what you have in store there! Today I badly miss any type of DAM integration.
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Completely agree to this. We are a no email company, so the team use notifications in apps and web browsers extensively. Of course some companies still need email notifcations, however an agent set...
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Refer to this post - https://support.zendesk.com/hc/en-us/community/posts/5210131599898-Handling-Content-block-translations?page=1#community_comment_5581055359002 - end of Q2 2023 this issue should...
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Katarzyna Karpinska oh wow, that is fantastic news!! Can't wait to see that. My team will be thrilled. Thanks for the update.
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Hi Katarzyna Karpinska, that is not the advice I am receiving from Unbabel our integrated automatic translation provider. They state the only way around this is, "Unfortunately, at the moment, disa...
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Strongly agree with this. My team was incredibly disappointed when Unbabel (our automatic translation provide for Zendesk Guide) confirmed that for all three brands and six languages we support the...