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Martin Tomlinson
가입한 날짜: 2022년 11월 16일
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마지막 활동: 2022년 11월 16일
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님의 최근 활동 Martin Tomlinson
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I believe the original answer is confusing/wrong - each email will have a unique 'Message-ID' the key to any reply emails being linked to an existing ticket is that the new email will have an 'In-Reply-To' id that is the same as the 'Message-ID' of an email in an existing ticket.
So this
"When a new email is received, Zendesk scans the message-ID on the email. If that message-ID matches an existing ticket then the email is added as a comment on the existing ticket."
would be more accurate if it said
"When a new email is received, Zendesk scans for any 'In-Reply-To' id on the email. If the 'In-Reply-To' id matches an existing tickets Message-ID then the email is added as a comment on the existing ticket."
댓글 보기 · 2022년 11월 16일에 게시됨 · Martin Tomlinson
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