mfg
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Alexey Finkin I'm not sure and would need to test, but you may be able to use the redirect script approach here - https://support.zendesk.com/hc/en-us/articles/4408886627866 . In short, the script ...
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What happens on a bulk import/update when one of the CSV headers is for a field that doesn't exist? We recently had an agent import some users and they titled the column 'FullName' instead of just ...
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Zach Anthony - thanks! that's what I was looking for
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Feature request - triggers associated to webhooks
답변함Webhook targets can change from time to time and it is not simple to see which triggers those changes would impact from the webhook page. The only way to identify them would be to filter down the t...
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Are webhooks included when spinning up a new sandbox?
I need to spin up a new sandbox for testing. We currently have 5 webhooks active in the sandbox, and I'd like to add them to production before spinning up the new sandbox so that we can continue te...
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Compiling a list of field details
I'm trying to compile a list of fields along with their details (title, description, ID, etc) so that I can work with my teams to review the copy being used. I'd also like to use the list to identi...
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Can you get information from triggers about unavailable fields?
When we deactivate certain fields or forms or other trigger conditions, the trigger remains active and when you open the trigger you can see that they're unavailable. It would be a pain to be unabl...
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Lisa Kelly - thanks, but I don't have access to the article you've linked - could you update?
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Is it possible to revert? I'd like to test the switch by notifying agents, deploying the change, and collecting feedback. If there is significant push back (I'm expecting it would be due to the rev...
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Having the same issue here and I keep getting that this is related to the image download setting in Outlook and Gmail. I spoke with our Marketing team, who sends comms with images all the time and ...