Karun Kamal

Yes, I did had scenario in mind (among others) and good news 🎉 its possible. 

You can use client.invoke function with routeTo feature as described here with an example of navigation to the location in question. This could e triggered from any location your app reside in (for e.g.  from genesys app top_bar location).

Cheers!

If it helped? vote up ⬆️

Yes, you are on the right track. Zendesk inbound webhook will create job of your custom ZIS Integration. Within that integration you can call create ticket api action which will create ticket for you everytime webhook is called. 

The basis of triggering custom events on a zaf_client is that those events need to be on the same client instance.

You can get client instances of same app in different locations and transfer data amongst them. 

differentLocationClientPromise = client.instance();
differentLocationClientPromise.then((differentLocationClient) => {
  differentLocationClient.trigger("open_flex_popover");
})

Hi there Ismail, 

Your question doesn't have any details. For e.g. It isn't clear which app are you trying to open, in what location ? What event are you trying to act upon ?

Hi Anish and Aakanksha

Apologies when i answered first i didnt see these many detail requirements. You seem to have a complex one, where you want to be able to poll dummysaas and then create tickets in zendesk based on the api response.

Its certainly possible but some considerations for you to think about
1. zendesk custom app is frontend browser only.
2. ZIS is integration which reacts/trigger to certain events to zendesk objects (and custom events)

- The scheduled calls should not be triggered in custom app in the agent view. If the browser is closed then the app isnt running anymore.

I would encourage you to breakdown the requirement to just the problem you are unable to solve and reach out to support via zendesk messaging widget

Hi Anish

Yes you can certainly build a marketplace app with the description you gave above. Some helpful resource include:

1. https://developer.zendesk.com/api-reference/apps/introduction/
Here you can read above ZAF client on how to make requests. 

2. https://developer.zendesk.com/documentation/apps/app-developer-guide/manifest/
Here you can understand how settings can be added to the app. 

Cheers!

Hello 이상우

The way to transfer any data from one app location to another is by using the zafClient events.

1. You can registered a custom event on any locations (say `ticket_sidebar`).
2. You get the clientInstance of other location (say `nav_bar`) and then fire that custom event with data (on nav_bar zafClient). 
3. Have the client `on` custom event handler within `nav_bar`

Hope this helps!