Grant Schuemann
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Just adding on to the thread that we've also seen a significant increases in false positives marking emails as "Detected as Spam" including for users that had previously sent in emails successfully...
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Strong agree with the comments above as well. We use views for a lot of audit purposes and this update has made it even more time consuming to navigate through the views. In addition, when perfor...
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Great, thank you for the update Lisa!
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Are there any updates regarding being able to redact information/attachments from side conversations?
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Running into the same feedback on our end. Posting to see if there is any update? Having the Subject and Ticket # on the tab instead of the Requester would be vastly more useful.
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Posting to see if there has been an update on this request? We are in the process of migrating to Agent Workspace and this has come up consistently as a pain point in feedback we've received so fa...
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In this new era of having many Zendesk tabs open, I've started to run into an issue where I'm losing work due to the current workflow. Example: - I have an active Admin Center tab open where I'm c...
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Remove Followers via Mass Update?
In Support, is it possible to remove Followers and/or CCs from tickets on a mass update scale? We have agents that are following 3,000+ tickets and are looking to remove them as a follower on all ...
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Many of the recent comments above already capture my sentiments about this change which has lead to an immediate decrease of efficiency, functionality and enjoyment for our organization. I do love...
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+1 as well, there should definitely be an admin option for this