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Casey
가입한 날짜: 2022년 12월 07일
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마지막 활동: 2024년 11월 24일
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님의 최근 활동 Casey
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HI Walter Bellante ,
Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.
Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)
I would like to put forward the suggestion to include and ongoing schedule option.
댓글 보기 · 2024년 11월 14일에 편집됨 · Casey
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Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?
댓글 보기 · 2024년 11월 13일에 게시됨 · Casey
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Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months.
댓글 보기 · 2024년 11월 13일에 게시됨 · Casey
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Hi ZD community,
Hoping for some urgent assistance.
Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:
I found this community post where a community member suggested the below code solution:
However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:
{{#each requests}}
{{#isnt type 'question'}}{{/isnt}}
{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}
#{{id}}
{{#is ../current_filter.identifier 'my'}}
{{date created_at timeago=true}}
{{else}}
{{requester.name}}
{{/is}}
{{date updated_at timeago=true}}
{{status_name}}
{{/each}}
{{/if}}
2023년 10월 18일에 게시됨 · Casey
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