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Thomas Loesch

가입한 날짜: 2022년 1월 07일

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마지막 활동: 2023년 2월 01일

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님의 최근 활동 Thomas Loesch

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게시물 Feedback - Ticketing system (Support)

I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to a view to a user being able to select his name instead of using Group segmentation or Personal Views.

2023년 1월 27일에 게시됨 · Thomas Loesch

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댓글Automatismes et déclencheurs

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-updates?page=2#comments.

Quand verra-t-elle enfin le jour !?

C'est clairement un incontournable pour beaucoup de vos clients, moi y compris.

댓글 보기 · 2022년 6월 15일에 게시됨 · Thomas Loesch

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댓글Ticket automation and collaboration

Hello, 

As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be able to enter an end-user email addresse in the recipient field.

For many reasons, it makes more sense to create a ticket than to send an email (SLA, automatic reminders, reporting, follow up stakes,...)

Is it something coming up soon?

댓글 보기 · 2022년 4월 13일에 게시됨 · Thomas Loesch

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

댓글 보기 · 2022년 1월 07일에 게시됨 · Thomas Loesch

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