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LaVerne Brown-Williams
가입한 날짜: 2021년 10월 22일
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마지막 활동: 2023년 8월 31일
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님의 최근 활동 LaVerne Brown-Williams
LaVerne Brown-Williams님이 에 댓글을 입력함
My organization uses ZD SUPPORT and TALK modules. When a Call comes in there are two ways to decline a call but only is being recorded in the TALK Agent more option and EXPLORE stats.
1 - You're ONLINE for calls in TALK, in SUPPORT a call comes in, on your browser you have the option to decline the call. Clicking Decline will send the call back to the queue and it will be recorded as a declined call.
2 - You're ONLINE for calls in TALK, in SUPPORT a call comes in, you pick up the call on your phone and hear "press any key to take the call or press the # sign to decline". Pressing # to decline DOES NOT get recorded anywhere.
Hopefully we can add this request as well. I have a ticket open with the support team on this one.
댓글 보기 · 2023년 8월 31일에 편집됨 · LaVerne Brown-Williams
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