Wagner, David
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I would also like to know if there has been any progress made on this? Is this "feature" is incredibly frustrating to my agents as they may have 3-5 tickets from the same requestor open at a time. ...
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I must concur with the comments above. We were recently forced to update to the new UI and my team is finding it increasingly cumbersome to have end-user names as tab titles rather than ticket subj...