Widson Reis

공식 댓글

1. 커뮤니티
2. Feedback - Voice (Talk)
3. SIP trunk integration

Hi, Aubin GouthonSIP Trunk is coming to Talk next year, 2024. Stay tuned!

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• Widson Reis
• 편집된 시간 2023년 11월 29일 11:30
• 0표

공식 댓글

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Blind Transfers for Zendesk Talk

Hi Brayden We very much appreciate your comprehensive feedback. Currently, we have warm transfers to Agents and external lines and cold (blind) transfers to Groups. In 2024 we will start bringing b...

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• Widson Reis
• 만듦 2023년 11월 22일 11:28
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Real time audio streaming support - ZenDesk Talk

HI Matt Hill As Sean said, we will be implementing SIP in early 2024, but we don't have a date to share yet. As soon as we do, we are going to update this post.Regards

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• Widson Reis
• 만듦 2023년 11월 15일 14:35
• 0표

공식 댓글

1. 커뮤니티
2. Zendesk Suite Q&A
3. IVR Ignores button presses

Hi David Gauthier, We appreciate your feedback and the time you and your team invested in trying to replicate this. May I ask you to raise a support ticket so our engineering team can investigate t...

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• Widson Reis
• 만듦 2023년 11월 15일 12:16
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Ticket created via talk doen't use different ticket form instead of default

Hi Gulzar Shikalgar, I see what you mean. I think you just need to add the condition "Ticket is created" to your trigger. See the screenshot:

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• Widson Reis
• 만듦 2023년 10월 24일 11:59
• 0표

공식 댓글

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Ticket created via talk doen't use different ticket form instead of default

Hi Gulzar Shikalgar,Have you tried to create a trigger that based on the channel of the ticket being "Phone Call Inbound" changes its form? Like the screenshot below:

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• Widson Reis
• 만듦 2023년 10월 12일 09:49
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, I've created a follow-up ticket.

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• Widson Reis
• 편집된 시간 2023년 10월 10일 10:34
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, My answers below, Do you mean multiple ticket tabs within a single browser tab for Zendesk? Or do you mean multiple browser tabs all for Zendesk tickets? We appear to be logged of...

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• Widson Reis
• 편집된 시간 2023년 09월 29일 15:08
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Talk status changes to offline between tabs

Hi Brian Larson, Matt Davis,To be clear: agents should not go offline on Talk just because they opened new/multiple tabs.  To understand what's happening, could you clarify how long agents are bein...

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• Widson Reis
• 편집된 시간 2023년 09월 26일 08:45
• 0표