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Pete
가입한 날짜: 2021년 10월 16일
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마지막 활동: 2024년 9월 23일
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It would also be great to have a way to copy/sync over custom objects from our production to an existing sandbox environment. We like to test new functionalities to make sure its working right before rolling out to the production environment. Not being able to easily replicate custom objects into sandbox makes that difficult to test.
댓글 보기 · 2024년 9월 23일에 게시됨 · Pete
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Is there a way to automatically remove CC from the ticket if the person/address being CC'ed has a specific domain? Maybe by organization?
2024년 9월 20일에 게시됨 · Pete
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Hi Ifra Saqlain
I had previously used the below code to prefill and hide the subject and description field on our form but it stopped working.
//Hiding description and subject lines from specific new request form
var ticketForm = location.search.split('ticket_form_id=')[1];if(ticketForm == 11425629164941) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('Comp Account Req'); // autofill subject
$('#request_description').val('Comp Account Req'); // autofill description
}
I tried using your example in this thread but it still didn't work. Any chance you are able to help?
Thanks
댓글 보기 · 2023년 6월 21일에 게시됨 · Pete
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Some of our agents use SSO while others do not. The SSO option on our account is turned on.
Does this mean the resetting password email does not work?
Thanks
댓글 보기 · 2023년 4월 28일에 게시됨 · Pete
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Hello,
I know it's possible to route tickets based on the email address domain. Is it possible to route tickets based just on an email suffix? For example, we want to identify tickets ending with the suffix .gov and handled them differently.
2023년 1월 31일에 게시됨 · Pete
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