Luciana Telles Pereira De Gusmao

Oi Deniel, boa tarde! Para esse tipo de necessidade é necessário o apoio de um bot, ou mesmo um app, que abra a janela de comunicação.

Obrigada Pedro! É bom saber que a ordem das condições não é relevante, considerando o tempo de execução.

Considerando a Performance do Zendesk, quando utilizamos mais de um formulário e as demais condições serem relevantes somente no contexto de um formulário, devemos iniciar as condições com o formulário? 

Hello Linda, sorry for the short message. I was referring to custom fields, which must be referenced by IDs in ticket creation but can be referenced by key in user creation. I understand that the dynamics in user creation brings flexibility, especially when working with more than one development environment.

I would like to know if the inclusion of the field key is in the Zendesk backlog, to be used by the ticket creation API instead of the field id, as it is in the user creation API.

I would like to request that the Zendesk Support backlog include notification functionality, via the existing alert icons, to notify the arrival of new tickets from end users. This type of notification brings agility to the service, which does not occur with notifications by e-mail.

We also need to change the subject of the ticket, but it would be related to a composition of custom fields of the ticket with others that are standard and free text.
It would be important for Support to enable a configuration that meets this requirement.