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Natalia Lutsevich
가입한 날짜: 2022년 1월 04일
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마지막 활동: 2022년 7월 20일
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님의 최근 활동 Natalia Lutsevich
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Hello @... in the article on the screenshot there is trigger condition Channel is Messaging however I don't find the same condition in my trigger.
Here is the screenshot of what I see:
Also we are routing our clients generally by Country and then transfer them to a right agent not by Nature of Issue. So the question: Is it possible to prepopulate/prefill Country field using GeoIP or something that will track user's location? As a perfect solution we would like our customers just to see two fields Name and Email and hide a country field.
There is not much info about it in Zendesk.
댓글 보기 · 2022년 5월 19일에 게시됨 · Natalia Lutsevich
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Yes, I totally agree. Recently there is a mass spam attack going on. It's been one month and we cannot do anything about it. When we Suspend access of the user, after a while he's still able to send us bunch of spam.
Zendesk, are you going to do anything about it?
댓글 보기 · 2022년 4월 14일에 게시됨 · Natalia Lutsevich
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I confirm what CJ Johnson said. After upgrading to Agent Workspace, in the chat we cannot see user's info about IP, country and platform they use.
I can only see that info about our agents.
Please clarify this.
A lot of things depend on the user's platform and country when our agents chat with them.
댓글 보기 · 2022년 2월 21일에 게시됨 · Natalia Lutsevich
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the metric public comments represent all public comments on a ticket, including both end-user and agent public comments.
Are you sure about that? I did a report on Zendesk Explore and it turned out that Public comments include only agent's replies.
댓글 보기 · 2022년 1월 04일에 게시됨 · Natalia Lutsevich
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