Elevate Admin
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Hi - Can Zendesk reach out to me regarding support with configuring call forwarding so the caller or recipient does not get charged for calls?
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Can you please provide a step-by-step guide or tutorial on exactly how to set up messages in WhatsApp that bypass the 24 hour rule in Zendesk?
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I would like to propose including information on what steps to take in the event that a sandbox owner is locked out of their account. This is crucial as it ensures that they have the necessary guid...
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This is a rather thin article that does not provide any context for self-support. Which user plans allow for agents to edit-end user details? How does one turn on the settings to allow this? Is th...
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When ticket sharing, is the initial conversation with the ticket requester shared too? Is there a way to not?
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Is there a way to share tickets between accounts but not share customer interaction between accounts?
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New Admin Centre Team Pages
답변함Please add a way to clearly show which team are taking up agent seats/silences - this is sorely needed.
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Hi DJ, Would there be a way to create a more restricted role without taking up agent seats? To clarify, I am not looking to add permissions, rather, to take them away further...
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Hi DJ - Is there a way to create an even more restricted role and for it to not take up agent seats? I wish to further the limit light agent role, or create a more limited role that doesn't take ...
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I would like to turn off some features for Light Agents - currently my options are greyed out. The most pressing are the lights agents ability to view customer lists - as this is a data privacy ri...