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Simon Stone
가입한 날짜: 2024년 7월 18일
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마지막 활동: 2024년 8월 09일
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님의 최근 활동 Simon Stone
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I'm on an IT team that supports 4 businesses, each with its own zendesk instance which means to support those 4 instances I am paying US$2208 for seats per year. (1 x Support\Team and 3 x Support\Professional)
There should 100% be a light account for management and support for a Zendesk instance, since my role plays no part in processing tickets or interacting with customers.
댓글 보기 · 2024년 8월 09일에 게시됨 · Simon Stone
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100% agree that this should be possible. In my industry, we are required to not collect unsolicited PII and sensitive data, and if a customer is foolish enough to include that in the subject line, then we have no choice but to delete the ticket and resubmit with the customer information removed, but at the same time we are not permitted to arbitrarily delete tickets from the system.
댓글 보기 · 2024년 7월 23일에 게시됨 · Simon Stone
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What about when a customer emails a request to zendesk and includes sensitive data in the email subject line? It seems like there is no way to redact data from the Ticket Subject…
댓글 보기 · 2024년 7월 18일에 게시됨 · Simon Stone
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