Estelle Dobma

Michael Montgomery 

In case it hasn't changed yet;

Hi, we are in the process of setting up Zendesk Talk / Voice.
I was afraid to run into the same problem, but it doesn't interfere with each other.
We first have the language choice, then the group choice (also with three digits; 1, 2, 3), after the group choice you get the choice for recording.
When the group selection is made first; Zendesk does not see it as that the call should not be recorded. If you don't make the choice after that, the call will still be recorded, even though you chose group number 3.
(We have the setting that the recording is canceled by clicking three).

Hope it works for you too!