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Ravindra Singh

가입한 날짜: 2021년 10월 28일

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마지막 활동: 2022년 9월 22일

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님의 최근 활동 Ravindra Singh

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게시물 Feedback - Ticketing system (Support)

Hello Zendesk Team,

 

Please include few more filtering options for In-View Filtering, as currently they are very much limited.

 

Thanks,

Ravindra

2022년 9월 22일에 게시됨 · Ravindra Singh

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Ravindra Singh님이 에 게시물을 만듦

게시물 Feedback - Developer Platform

Hello Zendesk Team,

 

Please include few more filtering options for Audit Logs, as currently they are very much limited.

 

Thanks,

Ravindra

2022년 9월 22일에 게시됨 · Ravindra Singh

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댓글Explore recipes

what if we want ticket created data weekly manner from Monday to Monday instead of Sunday to Saturday ?

댓글 보기 · 2022년 7월 14일에 게시됨 · Ravindra Singh

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댓글Writing formulas

Hello All,

 

Can someone please help me - I want to know the new ticket group created in last 3 months.

Thanks,

Ravindra Singh

댓글 보기 · 2022년 7월 03일에 게시됨 · Ravindra Singh

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댓글Explore recipes

This formula is AVG(agent wait time)/AVG(full resolution time), so by default it should be always less than 100% ,because full resolution time is always greater than agent want time, then why i am getting these results.

 

Please assist.

 

댓글 보기 · 2022년 2월 22일에 게시됨 · Ravindra Singh

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댓글Building reports

Howcome these can be more than 100%, full resolution time is always greater than agent wait time right?

 

 

Please assist

 


댓글 보기 · 2022년 2월 22일에 게시됨 · Ravindra Singh

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댓글Ticket management

Suppose our company has domain company.com, and our production instance is company.zendesk.com, then can we add a brand for HR department as well, but the catch here is even they have same subdomain, so if we add brand then subdomain has to be unique, kindly let me know what to do?

댓글 보기 · 2022년 2월 12일에 게시됨 · Ravindra Singh

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Ravindra Singh님이 에 게시물을 만듦

게시물 Q&A - Users, groups, and organizations

Hello Team,

We want to setup the HR team in zendesk in our current instance say:https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

Regards,

2022년 2월 12일에 게시됨 · Ravindra Singh

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댓글Zendesk basics

Is there a way, we can create HR instance of Zendesk in our current domain: https://xyz.zendesk.com/, since HR group will have sensitive information, so we do not want even the admin of https://xyz.zendesk.com/ to have access for that. So, please suggest how can we achieve that.

댓글 보기 · 2022년 2월 12일에 게시됨 · Ravindra Singh

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Ravindra Singh님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)

Team, please suggest a way by which end-user can also reply to the tickets raised from a particular organisation say XYZ in Zendesk, so end-users can also reply to the tickets raised, we cannot add all the users as Agent in Zendesk, as it will consume lots of unnecessary licenses and cost.

 

 

2022년 2월 11일에 게시됨 · Ravindra Singh

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