Ryan P.
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총 활동 수84
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마지막 활동
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투표 수16
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플랜 수23
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Ryan P.님의 최근 활동-
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Ahmed Zaid awesome, that's what I was looking for. Thanks for the info!
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Source IP Addresses for Webhooks
When the Zendesk servers reach out for Webhook connections, what is the source IP addresses for those Zendesk servers? I need to `allowlist` those through our firewall to our target server. Thanks!
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Show View description in Agent Workspace
Feature Request Summary: When an Agent selects a View from the list, show the description associated with the View under the View name and above the Filter button (screenshot below). Description...
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Support informed me that the "Add CC" action is a legacy thing that changed to "Add Follower" with the newer follower and CC experience (as explained in the original post that I didn't fully read 😣...
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I'm in the same situation as Luke Tyhurst, we have "Enable CCs" checked but the "Add CC" action is not available in our triggers. That functionality would be really helpful for a new workflow we ar...
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Awesome, I'll be trying that out today. Thanks for confirming @...
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Liquid logic markup for ticket tags
Basically I'm trying to mimic a condition for "Tags - Contains at least one of the following - 'foobar'" but as liquid markup. Is there a way for a liquid `{% if %}` to look at ticket tags for the ...
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Ahmed Zaid I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that...
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I'm wondering if anyone knows what Ticket API field this app uses to change the support address of a ticket? Instead of configuring this app, I'd like to setup a Trigger to change the support addre...
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Thanks again Ahmed Zaid, we might try that app but don't have a sandbox unfortunately. I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this ...