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Anna Billings
가입한 날짜: 2023년 3월 29일
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마지막 활동: 2023년 11월 03일
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님의 최근 활동 Anna Billings
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+1 for just being able to do this as a trigger.
Additionally, it looks like the layout for webhooks has changed since this article was created and it could use a refresh to match what's current in the UI.
댓글 보기 · 2023년 8월 04일에 게시됨 · Anna Billings
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What are the full parameters around which past interactions will show up? I see some customer profiles with a long list of past interactions shown on a ticket - some of which are archived tickets - and others where only a couple of past interactions show up. It seems like there's no consistency between customers.
댓글 보기 · 2023년 7월 20일에 게시됨 · Anna Billings
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I agree, this would be a great feature to add for customers to have agency over their messaging experience.
It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
댓글 보기 · 2023년 7월 18일에 게시됨 · Anna Billings
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It would be helpful to provide the customer with an option to either start fresh with a new ticket, or continue with the existing messaging. While testing, I have found it annoying that there is no easy way to go back to the original flow options. The only way I am presented with options is by asking a question, but that means I miss all the provided options from the flow and am limited to only what comes up based on my question.
I think this is a limitation with messaging in general because I may want to continue with my existing message, but I may also just want to start over and giving the customer the agency to do this would provide a better customer experience.
댓글 보기 · 2023년 7월 14일에 게시됨 · Anna Billings
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Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.
댓글 보기 · 2023년 3월 29일에 게시됨 · Anna Billings
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