최근 검색

최근 검색 없음

Jinseon Park's Avatar

Jinseon Park

가입한 날짜: 2021년 10월 16일

·

마지막 활동: 2021년 10월 27일

팔로잉

0

팔로워

0

총 활동 수

5

투표

1

플랜 수

3

활동 개요

님의 최근 활동 Jinseon Park

Jinseon Park님이 에 게시물을 만듦

게시물 Feedback - Ticketing system (Support)
First assignment to resolution time in Business hour

We are using "First assignment to resolution time" to evaluate our agents' performance.

However, it is only for calendar hour, so some data value is being counted too much high because of tickets which had been replied next day.

So I would like to see "First assignment to resolution time - Business hour". (I have got feedback from Zendesk Customer Advocate that it is different from First resolution time or Full resolution time)

2021년 8월 13일에 게시됨 · Jinseon Park

4

팔로워

4

투표 수

2

댓글