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Ryan Rawlings

가입한 날짜: 2022년 6월 17일

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마지막 활동: 2024년 6월 12일

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님의 최근 활동 Ryan Rawlings

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댓글Self-service best practices and recipes

We've been trying to enable this function to our Knowledge Base but we the following issues:
1. We are trying to keep it from redirecting the end-user to another page to fill in why they didn't like the article and also to have the form hidden before they downvote the article. Is this possible?

2. When we had the function setup and redirecting to another page, filling in the form would produce errors or state they need to be logged in for the form to work. Any ideas what we missed?

댓글 보기 · 2024년 6월 12일에 게시됨 · Ryan Rawlings

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댓글Web Widget (Classic) documentation

I'm trying to understand how it determines the articles shown in the Web Widget (Classic). For example website "(site)/appliances/*******/configuration/discovery" the article named 'Discovery Tab" with the label of 'Discovery' only does not show up in the web widget. Instead some totally unrelated articles show up, but the web widget works on other pages just fine by showing the article for the page.

댓글 보기 · 2022년 11월 23일에 게시됨 · Ryan Rawlings

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커뮤니티 댓글 Q&A - Help center and community

I am seeing the same behavior for certain Helpdesk pages in our knowledge base.

댓글 보기 · 2022년 11월 01일에 게시됨 · Ryan Rawlings

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커뮤니티 댓글 Feedback - Help Center (Guide)

This is a feature that would be very useful for the company I'm with also.

댓글 보기 · 2022년 9월 01일에 게시됨 · Ryan Rawlings

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